Frequently Asked Questions

How often should I have my car washed?

Frequency is a matter of use, climate, and personal preference. If your car is in constant use, car washing once a week provides preventive maintenance. You want to remove insects, bird droppings, and tree sap as soon as possible because they can etch stains in the paint. Besides washing, clear-coat and wax protect the paint against UV damage from the harsh Texas sun, and cleaning the undercarriage after a trip to the beach removes salt, sand, and road grime.

Does the car really need clear-coat and wax?

Dealers may tell you that the original clear-coat on your car eliminates the need for further applications of clear-coat and wax. What you need to know, however, is that clear-coat can wear off and develop nicks and scratches. When the paint layer is exposed to the elements, it can fade by oxidation and become more vulnerable to scratches. Most cars need clear-coat and waxing at least three or four times a year.

I see water spots. Why haven’t you gotten them off?

If your car came in with water spots, they may not come off in our wash. Many common water spots are caused by mineral deposits from acidic rain or other water drops left to dry in the sun for several days. If water spots get etched into the paint, they can be impossible to remove, but we’ll try our best. You won’t get water spots from our Full Service car wash because we use a spot-free rinse and hand drying removes any excess.

Can you do anything about scuffs and scratches?

We’ll need to assess them first. High-speed buffing can often remove scuffs and paint left by scraping against another vehicle or object. Scratches and other minor defects may or may not come out, depending on how deep they are.

How long will it take for a car wash? Detailing? Oil change? State inspection?

Because your time is valuable, you can always leave your car with us, and come back for it later. Here are some guidelines:
Car wash: 15-20 minutes during normal periods and 30-45 minutes during peak hours.
Detailing: 30 minutes or several hours depending on the size and condition of your car. We encourage you to make an appointment or arrange for our courtesy shuttle to take you where you need to go while we care for your car.
Oil change: 15-20 minutes during normal periods and 20-25 minutes during peak hours.
State inspection: 15 minutes most days.

How often should I have my car detailed?

Most people want their car looking like new for holidays and special occasions when friends and family get together. Families with children and pets need detailing more often to remove spills, stains, pet hair, and odors – as soon as possible after mishaps occur. Even without these occurrences, regular detailing is preventive maintenance. Compressed air dusting removes lint from seat seams and corners, for example, and conditioners restore vinyl and leather. For many people, cars are the second largest investment next to their home, so it makes sense to protect it. Detailing before you sell or trade in your car can add $500 to $1,000 to the car’s value.

What types of vehicles can you wash?

We can wash most passenger cars, SUV’s, vans, and pickup trucks. Depending on size, we can wash RVs and boats. Of course, we can wash almost any vehicle by hand.

How often should I change the oil?

Consult your owner’s manual or watch for the maintenance light on your dashboard. Many new cars can go 7,500 miles or more, depending on whether your driving is mostly short-distance, stop-and-go or long-distance, highway. A rule of thumb for many cars is 5,000 miles. We recommend changing the filter with every oil change to avoid contaminating the fresh oil with dirt in the old filter.

When getting an oil change, should I ask for conventional or synthetic oil?

Consult your owner’s manual and talk with our technicians. Mercedes Benz recommends only MB-approved synthetic oil in new vehicles, for example. Be aware that conventional and synthetic oil are both made from petroleum. The difference is that synthetic oils undergo more distilling, refining, and purification, processes that make the oil molecules more uniform and therefore give better performance in today’s engines.

Are your services safe for the environment?

Yes. We use environmentally friendly products and dispose of used oil in compliance with federal regulations. In many cases, we probably use less water per car than a person might use for hand washing a car in the driveway. We reclaim the rinse water used on one car and re-use it in the early wash stage for the next car. Our dirty water goes back to the water treatment plant rather than ending up as run-off in our rivers and lakes.

Why does my windshield smear when I run the wipers?

Smearing is usually caused by road grime trapped in the blades, uneven pressure as the blades move across the glass, or worn blades. You can clean the blade edges with a cloth dipped in window cleaner. Traditional wipers apply uneven pressure as they move, which you can correct by installing Rain-X® Latitude wipers. Many manufacturers recommend replacing wiper blades every three to six months.

How can I save money at Coachworks?

Get on our email list to receive coupons and discounts. You can download a coupon to your phone and show it to the person who makes your ticket when you come in. For oil and lube services, instead of going back to the dealer, bring your car to us. We beat dealer prices and save you time and money because we’re right here in your neighborhood.